Answers

What is support.com?
support.com is a new service brought to you by SupportSoft Inc., a company solving tough computer problems for some of the biggest names in the Fortune 100 for nearly 10 years. Now you too can benefit by using these same tools and services and start enjoying a better computer experience today. Top

What services does support.com offer?
We offer services to fix the most daunting technology problems. We offer solutions for virus and spyware removal, setting up your home network, increasing the speed of your computer, and helping you troubleshoot serious computer operational issues. Even if you don't know what the problem is, we will diagnose and resolve it. We can even help you decide if you should upgrade your computer to Microsoft's latest Windows VistaTM operating system. Top

How is support.com different?
At the heart of support.com is patented technology that has been solving computer problems for large service providers and Fortune 100 companies for nearly 10 years. With this experience comes not only the knowledge, but the commitment to solve your problems reliably with as little hassle to you as possible. When you call we connect you directly with experienced Solutions Engineers, who use this technology to remotely solve your problem. With every service we also show you how to avoid problems in the future. Top

What is a Solutions Engineer?
Our Solutions Engineers are highly trained personnel that use the latest support.com tools to diagnose and resolve your problem in the most effective way possible. Our Solutions Engineers don't just know computers; they are experienced in home networking, high-speed data services and popular gadgets from MP3 players to smart phones and personal digital assistants. Top

Where is your call center?
Our North American Solutions Center is located in upstate New York near the prestigious Syracuse University. As a result, our call center is staffed by highly-educated personnel who are there to solve your technical problems. Top

How does support.com provide "instant technology relief"?
Our remote control software does the work for you to diagnose and resolve your problem. Our Solutions Engineers can operate your keyboard and mouse to resolve your problem, while you watch! Remote control technology is like having the expert sitting right next to you to solve your problem, but without waiting for a technician to come to you. You control our Engineers' access during our secure process, and can see everything they are doing to make your computer run better than ever. Our patented technology instantaneously gathers detailed technical system information. You don't have to lift a finger or play 20 questions with a technical support representative. Proven processes guide our Solutions Engineers through the most efficient resolution path, so there is no guesswork. This ensures that you enjoy a better computer experience quickly. We have several "one-click fixes" that eliminate much of the complex work and time needed to solve your problems. Our solutions have been used by some of the biggest names in the Fortune 100 for over 10 years! Top

Is support.com's remote access safe?
Yes, our technology has been certified by Security Innovations and tested in the field for nearly 10 years by some of the biggest names in the Fortune 100. Our solutions are used thousands of times every day! Top

What types of computers do you support?
If you have a computer running Microsoft Windows, chances are we can help you. support.com can help with Windows 2000, Windows XP and Windows Vista computers. We currently do not support Apple Macintosh, Linux, or UNIX operating systems. If you aren't sure whether you have an operating system we support, give us a call and we'll help you figure it out. Top

Is the service guaranteed?
Yes, if we don't solve your problem to your satisfaction we offer your money back. If you have questions about the service we provided, you can call back within five days and we will answer any related follow-up questions at no additional cost. Top

How can I pay for my service?
We accept major credit cards and offer payment on our secure website or over the phone directly with one of our Solutions Engineers. Top

What are your hours of operation?
Our Solutions Engineers are available seven days a week between 8 AM and 1 AM (Eastern Standard Time). Top

Will I wait on hold?
Our center is staffed to answer calls in under one minute. When you call support.com you will be connected directly to a Solutions Engineer who will immediately begin to diagnose and resolve your problem. In fact, you can even pay for your service before you call, to further shorten the time you are on the phone. Top

What do you do with my information?
support.com respects your privacy and recognizes your need for appropriate protection and management of your personal information. For further details please review our Privacy Policy. Top

Do you support Google Apps?
We have recently launched a beta program for Google Apps support. For more information, please visit our Google Apps page. Top