Web Site and Web Application Design
support.com
Consumer Web Site, Branding & Client Tools
Senior User Experience Designer
While working at SupportSoft, I provided leadership in defining, creating and maintaining the consumer brand, support.com. My role included defining brand identity, making usability, content and messaging recommendations to improve customer experience on acquisitions sites and client tools. I also lead in the development of all visual and interactive design elements, including page layouts, site navigation and information architecture.
